Solution

TranSys provided TfL with a viable solution to their business objectives.

The introduction of smartcard ticketing

The introduction of smartcards was key to the whole project. They are quick and easy for customers to use, and also provide improved information to TfL on ticket sales and usage.

Oyster cards can hold up to three season tickets and Pre Pay - a pay-as-you-go option - at any one time. They are more durable, are reusable and are simply topped up when an old ticket expires. This combination makes Oyster more adaptable to the individual ticketing needs of customers.

 

Timetable efficiencies and reduced queuing times

• reduced congestion in Tube stations: Oyster allows 40 people per minute to pass through gates, 15 more than with magnetic stripe tickets
• timetable efficiencies: Oyster makes bus boarding three times faster

Fraud reduction

• PRESTIGE enables smartcards which are being used fraudulently to be disabled, a process called 'hotlisting'.

Range and convenience of payment options

PRESTIGE has extended the range and options for ticket purchase making it easier and more convenient for customers to buy their tickets. This has helped reduce ticket hall congestion, improved the flow of customers through stations and improved the purchase experience as a whole. Improvements include:

• Multi-functional touchscreen ticket machines at Tube stations offering a variety of payment options including using either cash and credit / debit cards
• A network of over 4,000 local ticket outlets branded 'Ticket Stops', expanded from 1,875
• Internet and telephone ticket purchase, with automatic top-up of the customer's Oyster card at gate readers of a nominated Tube, DLR or National Rail station within 24 hours of purchase.

Future service planning

Through PRESTIGE TranSys has equipped TfL with unprecedented levels of relevant and reliable data on journey and sales trends which they can use to accurately plan future services